Employee Development
We have learning and development resources tailored for all levels throughout our organization. From the day of hire throughout one’s tenure at ICE, programs are available to help our employees develop skills, learn about the business and advance their careers.
Our learning and development mission: Support the company and our customers by enabling employees to succeed in their current roles and develop in their careers.
Our learning and development programs are designed based on feedback from our employee survey and based on business needs. We track the effectiveness of each program through surveys and additional feedback channels that solicit the views of both the participants, and the manages of the participants. We evolve our programs in response to that input as well as the development of new best practices. Training is delivered in a variety of ways to meet the needs of our employees ranging from required, to opt-in, and on-demand.
Our current programs fall into two categories:
- Resources to develop people, communication and leadership skills.
- Resources to learn more about ICE and our businesses.
Resources to develop people, communication and leadership skills
In addition to a broad library of on-demand resources, the following programs are available:
- Leadership Development Program – Approximately 30 directors and senior directors are nominated each year by the senior management team based on potential for continued development as key leaders in the organization. They engage in a mix of learning activities including in-person and virtual workshops, peer learning sessions, a multi-rater 360 feedback tool, and follow up group sessions with certified coaches. This program also provides opportunities to connect with peers and ICE’s senior leadership. Our expectation is that participants will come out of this program with greater levels of competence and confidence as leaders, and with connections that will enable more effective collaboration across the organization.
- Leadership Journey: Senior Directors – This is a six-month training program recommended for any senior director to engage with a diverse group of peers, receive feedback from a confidential leadership assessment and consult with an executive coach in several group coaching and mentoring sessions.
- Leadership Journey: Directors – This is a six-month curriculum that focuses on building upon existing management skills and encouraging leaders to identify and develop critical competencies needed to increase influence, effectiveness and impact. This program is recommended for current directors and is mandatory for newly hired or promoted directors.
- Leadership Journey: Managers & Senior Managers – This is a six-month curriculum recommended for those with direct reports that focuses on building core management competencies and preparing managers to lead effectively at ICE with our core values in mind.
- New Leader Training – This program is required for new managers and senior managers. Over the course of the year participants engage in a combination of online courses, webinars and discussions that are designed to create a baseline of management and leadership knowledge and skills. The curriculum is designed to provide convenient access to key training that managers will need during their development journey. This includes 24/7 access to a library of resources that will help them to pursue and manage their own development.
- Growing Your Career at ICE – This five-part series is available for all employees and is designed to help develop foundational skills valuable at any point in one’s career. Topics include managing your personal brand, building credibility and influence, mapping your career, positioning yourself for career success and learning more about the ongoing development resources available at ICE.
- Individual Contributor Workshops – Throughout the year we run one-off workshops to help to develop new interpersonal or leadership skills. Topics include decision making, communication, influencing without authority, time management and developing emotional intelligence.
Resources to learn more about ICE and our business
Employees working together to solve customer problems across levels and business lines is part of our culture and key to our strategy. Having a broad understanding of our business products and strategies is important for everyone. A few of the ways we help ensure this include:
- Introduction to ICE – This three-part series is required for new hires and is available on-demand for anyone looking to refresh their knowledge. It covers ICE’s business, strategy and culture.
- Deep dives – For each of our business segments we have multi-part training modules available for business lines and products. For certain roles, these may be required at hire or on a recurring basis.
- New developments – We hold weekly and monthly live sessions with subject matter experts conducting Q&A on a broad range of topics.
Safety
Employees receive annual training on workplace violence and business continuity practices. Throughout our offices we have trained volunteers to assist in the event of an emergency evacuation, and in some cases, to provide medical attention such as CPR. At our New York Stock Exchange building we have a robust safety program, including in-house security and fire wardens.