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Core Values

ICE was founded in 2000 on a commitment to transform commodity markets and solve problems for our customers. Over the years, as the company has evolved, we have relied on a set of core values to guide our continued success. These values have served us well through periods of significant growth and geographic and business diversification. They are built into our Code of Conduct, our annual performance and compensation reviews, our learning and development programs and form the basis of our employee survey. They are revisited on a regular basis by our executive management team and refreshed when needed.

Collaboration

We work as one team focused on a common set of objectives and committed to each others success

Problem Solving

We focus on identifying and solving our customers' needs and make well-informed, quick decisions

Communication

We communicate clearly, constructively and frequently

Collaboration

We work as one team focused on a common set of objectives and committed to each others success

Problem Solving

We focus on identifying and solving our customers' needs and make well-informed, quick decisions

Communication

We communicate clearly, constructively and frequently

Integrity & Professionalism

We hold ourselves and each other to the highest standards

Leadership

We lead by example

Integrity & Professionalism

We hold ourselves and each other to the highest standards

Leadership

We lead by example

Employee Engagement

We use a mix of methods to measure engagement and identify areas of concern or opportunity. These include employee surveys, performance reviews, an “always-on” approach to feedback and a culture that encourages an inquisitive environment generally. Each of these inputs contributes to a more complete picture that allows us to assess trends and take actions as needed. Additional details, including on our employee survey results, can be found in our annual sustainability report.

Turnover

Due to M&A activity, we sometimes see significant increases and decreases in our headcount year to year related to acquisitions and divestitures. As it relates to onboarding employees from acquired companies, our onboarding methodologies are similar to our new hire onboarding methodologies in that they address the wide spectrum of important topics ranging from learning about our business, operating using our core values, understanding our policies and making meaningful connections.

We pay close attention to our voluntary attrition rates and believe it's an important indicator. In recent years, that rate has remained below relevant and comparable benchmark levels in both the finance and technology sectors. Additional detail can be found in our annual sustainability report.

Year
Rate
202214.2%
202110.5%
20205.5%
20198.3%
20189.4%
20177.7%

1 Includes all full-time employees across our global locations

Labor Relations

We comply with all collective bargaining laws in the jurisdictions where we operate. Of our total employee base, less than 1% is subject to collective bargaining agreements, and such relations are considered to be good.